Once you have secured your stay, our agreement is deemed a legal contract and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately followed up in writing. For cancellations made up to 7 days before your booking you will not be liable for the total balance.
For cancellations made after this time or by failing to take up the booking without canceling you will be liable for the total amount (unless we can rebook the room). For this reason you may wish to take out cancellation insurance for longer stays and/or for group bookings, which is inexpensive and can be obtained from any good broker. In certain circumstances we may honor your deposit for a future booking taken within 6 months of the original booking date.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.. Different terms apply during Cheltenham Gold Cup Week.
We do allow check ins outside normal hours, but please contact us with an estimated time of arrival.